Refund policy

Personalized items: Every piece is engraved to order for one person, so we can't accept returns or exchanges for change of mind, or for spelling or wording entered at checkout as typed by the customer. Please check your text and preview carefully before ordering.

If something is wrong, we'll make it right. If your item arrives damaged or defective, or we made an engraving error (for example, text that doesn't match your order), we'll remake it for free or refund you, whichever you prefer.

How to claim: Email info@etchedbound.com within 14 days of delivery with your order number and a photo of the issue. You don't need to send the item back.

Refunds go back to your original payment method. They're usually processed within 5–10 business days, though timing can vary depending on your bank or card issuer.

Cancellations: You can cancel or change your order for a full refund within 24 hours of ordering, as long as engraving hasn't begun. Once engraving has started, the order can't be cancelled.